Terms & Conditions
Our Terms & Conditions
All reservations require credit card guarantee due at time of booking.
Cancel 48 hours prior to arrival (2pm) to avoid a penalty of one room night’s accommodation (tax inclusive). Exceptions apply.*
All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. Please be advised that a 1% non-refundable credit card surcharge is applicable to all transactions across the Federal Group. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive and will not be charged for a tour booking until the date of the booked tour. Exceptions apply.*
* Reservations held between the 25th of December 2016 and the 1st January 2017 inclusive will require full prepayment at the time of booking. Reservations held between these dates can be cancelled or amended up until the 1st October. After the 1st October all reservations are non-refundable and cannot be amended or cancelled.
*For reservations held 10th February to 13th February 2017 inclusive; changes can be made to reservation until 30 days prior, where by full non-refundable prepayment of accommodation is required. Failure to receive prepayment 30 days prior will result in the reservation being cancelled. Reservations booked post 30 days will require full non-refundable prepayment at the time of booking, changes cannot be made.
* Special Packages that are prepaid at the time of booking which are non-refundable and cannot be amended or cancelled.
Accommodation - Extra Guest and Child Policy
Rates are per room per night based on two person occupancy, children 14 years and under stay free when sharing room with parents utilising existing bedding.
Extra guests are charged $55.00 per person per night for "room only" rates. Cots are available at no charge.
Pets not allowed.
Check In Time: 2 PM
Check Out Time: 10 AM