fbpx

Terms & Conditions

Please be aware there are current COVID restrictions in place in Tasmania, visit https://www.coronavirus.tas.gov.au/ to understand what you need to do when visiting our property.

 

Booking Policy

All reservations require full credit card guarantee with full payment 48 hours prior to arrival.*

All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. Please see rate details and booking policies for individual rate offers at the time of booking. Please be advised that a 1.6% non-refundable credit card surcharge is applicable to AMEX card only. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply. Exceptions apply.*

*Exceptions
Reservations held between 23 December 2021 to 3 January 2022 inclusive have 30 days full payment prior to arrival, cancel 30 days prior to arrival (2pm) to avoid a penalty of full stay’s accommodation (tax inclusive).

2022 / 2023 – Christmas & New Year Period – Reservations held between 23 December 2022 to 3 January 2023 inclusive have 90 days full payment prior to arrival, cancel 90 days prior to arrival (2pm) to avoid a penalty of full stay’s accommodation (tax inclusive).

2023 / 2024 – Christmas & New Year Period – Reservations held between 23 December 2023 to 1 January 2024 inclusive have 90 days full payment prior to arrival, cancel 90 days prior to arrival (2pm) to avoid a penalty of full stay’s accommodation (tax inclusive).

 

Cancellation Policy
Bookings can be cancelled up to 48 hours prior to arrival (2pm) without penalty.

*Special Packages that are prepaid at the time of booking which are non-refundable and cannot be amended or cancelled.

Please note, it is highly recommended to have an up-to-date travel insurance policy which covers Covid-19 when travelling to or around Australia.

 

Accommodation – Extra Guest and Child Policy
Rates are per room per night based on two person occupancy, children 12 years and under stay free when sharing room with parents utilising existing bedding.
Extra guests are charged $55.00 per person per night for “room only” rates. Cots are available at no charge.
Pets not allowed.

Check In Time: 2 PM
Check Out Time: 10 AM

King size beds feature in each room and suite, unless otherwise requested. Alternative bedding requirements are subject to availability – please contact The Henry Jones Reservations Team to confirm 03 6210 7700.

 

Complimentary Valet Parking
Complimentary valet parking is available for one vehicle per room. On the occasion where multiple vehicles per room are required, prior notice is required to guarantee additional vehicle spaces.

 

Car Hire
Hiring a car really adds to your freedom, fun and flexibility when exploring Tasmania. Our preferred car hire partner, DRIVE, can help you to find the perfect vehicle for your holiday.
As touring the state by car is a popular choice with holidaymakers, we do recommend booking early so that you get your ideal vehicle. This is especially important across the busier holiday periods.

 

Gift Voucher Blackout Dates
All gift vouchers contain a validity date, however the following blackout dates apply. All gift vouchers are to be presented upon arrival and will be retained by The Henry Jones Art Hotel staff. The gift vouchers cannot be exchanged, are non-refundable and are to be taken as a total package. Any additional requirements will be charged to your account and must be settled prior to your departure. Please contact The Henry Jones Art Hotel directly to check availability and redeem vouchers.

 

Privacy Policy

The Federal Group operates in the tourism and leisure industry and is recognised as Tasmania’s leading tourism, entertainment, accommodation and gambling services provider

Protecting your privacy and the confidentiality of your personal information is fundamental to the way The Federal Group does business.

Our Privacy Policy explains how The Federal Group will manage and protect your personal information.

Many of our operations allow you to interact with us anonymously, such as our bar, dining, entertainment, retail, tourism, conference and gaming facilities.

Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request. Examples of personal information may include your name, address, contact details, credit card details, government issued photo identification reference number, video footage or information about your opinions and what you like.

The Federal Group is bound by the Privacy Act and the 13 Australian Privacy Principles(APPs) set out in that Act. The APPs regulate the way we must handle personal information.

We are committed to protecting your personal information and believe that our Privacy Policy represents industry best practice.

Contact us about privacy

If you have any questions or would like further information about our Privacy Policy please email us.